01
Confirm the failure
Test untreated and treated water, then note salt use, regeneration behavior, water pressure and any leaks or unusual sounds.
- Verify the bypass position
- Check salt bridging and brine draw
- Review valve history and settings
- Compare resin age with actual water conditions
02
Price repair against replacement
Ask for the failed component, repair scope, warranty and expected remaining life in writing. Compare that with a replacement sized from current hardness, demand and peak flow.
03
Plan the changeover
A replacement proposal should identify plumbing changes, drain and power reuse, old-equipment removal, startup testing and final programmed settings.
Questions
Make the next conversation clearer.
How long should a water softener last?+
Service life varies with water chemistry, resin and valve quality, maintenance, settings and demand. Diagnose the existing system instead of replacing it from age alone.
Can the resin be replaced without replacing the valve?+
Sometimes. The valve condition, tank condition, resin age and labor cost determine whether re-bedding is sensible.